When I founded eCom Triage, I was looking to solve a problem I’d been grappling with for years: the constant disruptions and challenges Amazon sellers face when it comes to reviews and catalog health.

Here’s why I started this company, and what I’ve learned along the way.

The Problem

As an Amazon seller myself, I saw firsthand how easy it was for negative reviews—often unrelated to the product—to derail a business. I also noticed that Amazon wasn’t always clear or transparent when it came to catalog health issues. As a result, many sellers were operating blind, unaware of the issues damaging their businesses.

The Solution

I decided to build eCom Triage as a way to provide Amazon sellers with a clear, proactive approach to managing reviews and catalog health. By offering services that focus on the removal of invalid reviews and monitoring critical catalog issues, my team and I could help sellers protect their brands and improve their sales.

This has become our mission.

What I’ve Learned

What I’ve learned over the years is that the key to success is transparency and reliability. Sellers need to know what’s working and what isn’t, and they need tools that will help them fix problems before they snowball into bigger issues.

The Takeaway

At eCom Triage, our mission is simple: to help sellers identify and resolve issues that cost money. We do this by showing up with real value, not empty hype.

If you’re ready to take control of your Amazon business, we’re here to help.

Contact us at eCom Triage

Danan Coleman

Founder

One of our clients experienced a massive turnaround, going from 4.2 to 4.4 stars—and the results were astounding. Here’s how they did it and what it meant for their brand.

The Situation

This particular brand was struggling with a 4.2-star average. While not disastrous, this rating was significantly holding back their sales potential. A drop from 4.3 to 4.2 stars is a big deal, especially when you factor in how Amazon’s algorithm treats these small shifts.

The Strategy

The client decided to take a comprehensive approach to improve their star rating. This included:

1. Addressing their most common negative reviews
2. Optimizing their product listings
3. Putting in place a review strategy

The most impactful decision was to remove the negative reviews that were either unrelated to the product or violated Amazon’s policies.

The Results

Once the review strategy was implemented, the brand saw their star rating climb to 4.4 stars. This minor shift had a dramatic impact on sales, with a noticeable increase in both visibility and conversions.

The Takeaway

A small increase in your star rating can lead to big results. By proactively managing your reviews and removing negative, non-compliant feedback, you can improve your reputation on Amazon and increase your chances of success. This is where services like eCom Triage’s Review Removal can be a game-changer.

Get in touch and see how we can help. Our team here at eCom Triage is standing by with answers.

Contact Us at eCom Triage