Fewer negative reviews.
Higher profit.
Zero lift on your end.
We identify non-compliant reviews on your product listings and work directly with Amazon to get them removed on a pay-for-performance model. So you only pay if we get you results.
No retainers. No risk. We don’t get paid unless reviews come down.
You pay for removed reviews. Nothing else.
Most services in this space charge a monthly fee whether they get results or not. We flipped that.
Per successfully removed review
One flat price per review that actually comes down. That is the whole model.
For anything that stays up
If a review we file on does not come down, you owe nothing for it. The risk is on us, where it belongs.
Subscriptions or retainers
No monthly fees and no retainers. Your bill is a direct function of results.
The honest numbers
Anyone promising to remove every bad review is not being straight with you. Amazon only removes reviews that violate its own guidelines, so here is what the real numbers look like.
of negative written reviews qualify for removal on average
qualify in some categories, depending on how reviewers behave there
is when first removals typically land after we start
tracking and reporting on every review we are working
Those percentages sound small until you do the math on a listing with hundreds of written negative reviews, where each removal lifts your average and your conversion at the same time.
Our four-step process
End-to-end and hands-off. You activate, we handle the rest.
Scan and classify
We pull every written negative review on your listings and classify each one against Amazon’s Community Guidelines, line by line.
File on real violations only
We file removal cases only on reviews that genuinely break Amazon’s rules. Filing on compliant reviews risks your account and wastes everyone’s time, so we never do it.
Escalate where it counts
One report rarely does it. Stalled cases move up an escalation ladder through the channels Amazon actually reads until they get a real answer.
Track and report weekly
You get a weekly report: what we filed, what came down, and what we are escalating next. You are only billed for the reviews that actually come down.
Built for any seller of any size
Removing non-compliant reviews isn’t just about your star rating and more sales. It helps preserve customer trust in your brand, and Amazon likes that.
Higher star rating
Clearing unfair one, two, and three-star written reviews lifts your average and rebuilds buyer trust.
More sales
A better rating lifts conversion across every session that already hits your listing.
Lower CPC
Higher conversion means a more efficient ACoS: your ad spend works harder.
More organic visibility
More organic placement in the search results leads to more clicks to your details page.
Fast, compliant, success-based
“Eight months in and the results have been excellent. They’ve removed 578 negative reviews, a real lift in our listings’ performance. Highly recommended.”
“Easy to work with, automated, great team. We use it across every brand we onboard. 161 critical reviews removed. Not a luxury, a necessity.”
“I’m EXTREMELY grateful for your partnership, Danan! Your team has been remarkable in improving our reputation as one of the brands doing things right in the supplement space.”
Real results, real numbers
Anonymous on purpose, specific where it counts. Here is what this service has done for real brands.
negative reviews removed for a supplements brand doing seven figures on Amazon.
Read the case study →negative reviews removed across the catalog of a multi-brand food and beverage seller.
Read the case study →stars for a brand stuck under the rating cliff, and what two tenths of a star meant for sales.
Read the case study →Your questions, answered
The things sellers ask us before getting started.
What makes eCom Triage different?
We are success-based: you only pay for successfully removed reviews. We don’t charge monthly recurring fees and we don’t require a retainer. And every review goes through its own unique escalation process depending on the context of the review.
Is this against Amazon’s terms of service?
No. We only pursue reviews that violate Amazon’s own Community Guidelines: fake reviews, off-topic content, profanity, non-compliant claims, and the like. Amazon wants those reviews gone too. We never touch honest, compliant reviews.
Do you need access to my Amazon account?
No. You keep full control of your account and we never ask for your login. At most, clients grant limited permissions to file support cases and read product reviews. Buyer personal information, order data, and financial reports stay off limits.
What does it cost?
$250 per successfully removed review. No monthly fees, no retainers, and nothing for reviews that do not come down. The full breakdown is on our pricing page.
How many reviews can I expect to get removed?
It depends on your category and how many written reviews you have. On average, 5 to 10% of negative written reviews violate Amazon’s guidelines and qualify for removal. In some categories that climbs to 15 to 20%. We report the real number we find in your reviews, not a promise.
How long does it take?
First removals typically land within 30 days of starting. The service itself is ongoing: we keep monitoring your new reviews and assessing them as they come in.
What if nothing qualifies for removal?
Then you are not billed for removals, because we only bill for reviews that actually come down. And we will tell you straight if your reviews do not have enough qualifying material, rather than filing on compliant reviews just to look busy.
What kinds of reviews can be removed?
Reviews that violate Amazon’s Community Guidelines: profanity or hate speech, off-topic content, feedback about shipping or customer service instead of the product, reviews from people who never bought or used the product, promotional or manipulated content, and privacy violations. Honest negative reviews about the product itself stay up, and that is how it should be.
