Fewer negative reviews.
Higher profit.
Zero lift on your end.
We identify non-compliant reviews on your product listings and work directly with Amazon to get them removed on a pay-for-performance model. So you only pay if we get you results.
No retainers. No risk. We don’t get paid unless reviews come down.
Our multi-step persistent process
End-to-end and hands-off. You activate, we handle the rest.
Analyze
We audit your listings, flag reviews that violate Amazon’s policies, and build the removal cases that have the strongest grounds.
File & follow up
We submit each case to Amazon through the right channels and push follow-ups until they’re actioned — no templated one-and-done tickets.
Monitor and escalate
We track outcomes, escalate stalled cases, and keep you updated. You only get billed for the reviews that actually come down.
Built for any seller of any size
Removing non-compliant reviews isn’t just about your star rating and more sales. It helps preserve customer trust in your brand, and Amazon likes that.
Higher star rating
Clearing unfair one, two, and three-star written reviews lifts your average and rebuilds buyer trust.
More sales
A better rating lifts conversion across every session that already hits your listing.
Lower CPC
Higher conversion means a more efficient ACoS — your ad spend works harder.
More organic visibility
More organic placement in the search results leads to more clicks to your details page.
Fast, compliant, success-based — no compromises
“Eight months in and the results have been excellent. They’ve removed 578 negative reviews — a real lift in our listings’ performance. Highly recommended.”
“Easy to work with, automated, great team. We use it across every brand we onboard. 161 critical reviews removed — not a luxury, a necessity.”
Your questions, answered
The things sellers ask us before getting started.
What makes eCom Triage different?
We’re success-based — you only pay for successfully removed reviews. We don’t charge monthly recurring fees and we don’t require a retainer. And every review goes through its own unique escalation process depending on the context of the review.
Is this compliant with Amazon’s Terms of Service?
Yes. We only pursue reviews that genuinely violate Amazon’s policies — fake reviews, off-topic content, profanity, non-compliant claims, and the like.
Do you need access to my Amazon account?
We require minimal access to Seller Central and Brand Registry. The only permissions we need are to file and manage cases. We don’t need access to any reports or sensitive data.
How many reviews can I expect to get removed?
It heavily depends on how many reviews you have, what percentage of your reviews are actually non-compliant, your category, competitors, etc. — but on average we successfully remove 3–10% of your written negative reviews.
How long does it take?
This depends on how many negative reviews you have and many other factors, but most clients see results within the first 30 days. The service itself is ongoing, as we will always be monitoring your new reviews and assessing them as they come in.
